MOMO同事有位客人, 十月初買到一張便宜艙等的機票前往美國,
由於目的地是一個不太大的城市, 所以去程得轉上二次機, 回程也是.
當時搜尋機票是以價格為主要考量, 但沒想到轉機轉到昏頭, 苦不堪言.
因此回程時, 希望能搭乘商務艙, 至少在飛機上能睡上一頓好覺.
然而美籍航空的規矩特多, 原本是便宜艙等的機票, 若去程已用,
回程若要升級為商務艙, 仍然得去回兩段都必須用商務艙重新計價,
算一算, 升級的費用可以再買一張來回的經濟艙呢!
客人想想, 還是算了, 反正來美國時已經忍耐了, 回台灣時再咬牙忍耐一次吧!
沒想到當天在機場辦理Check-in時, 地勤人員和顏悅色的詢問, 是否願意多付點錢"升級"?
客人一聽, 十分欣喜, 問了價錢, 原來才200多美金.
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MOMO今天遇到一位客人, 想在暑假時到美國的Kalispell,
據客人說, 她有足夠的哩程, 可以換到台北西雅圖的來回機票,
但從西雅圖到Kallispell這段的來回班機, 得請MOMO代訂代開票.
MOMO解釋, 客人想搭的航空公司在台灣並無代理, 建議客人自己上航空公司的網站購買,
倘若由台灣的旅行社作業, 必須得收取代開手續費及服務費, 不會便宜的.
客人仍然堅持MOMO報價, 等MOMO將行程及費用等細節E-mail給客人後,
客人反過頭來質問MOMO, 為何MOMO無法給她航空公司網站上所列的網路促銷價?
MOMO只好再解釋一次, 航空公司的網路促銷只有航空公司自己賣,
如果您一定要那個價格的話, 一定得自己訂, 抱歉MOMO無法代勞.
客人說, 是這樣的, MOMO, 我的英文不是很好, 看也看不是很懂,
